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We’ll let you know when your device is on its way to you, or if there’s any changes to your order.
We can’t give an exact date for pre-orders because new device launches can be really popular and manufacturers can struggle with demand, which can affect delivery to our warehouse.
If you’re upgrading your account, you can select a different address. Once the device is with DPD, you’’ll receive a text confirming the delivery date and your options.
You can return any new and unused device or accessory bought online for an exchange or refund within 14 days of purchase by contacting our returns team on 03.
There’s no need for any additional phone lines, so that means a clutter-free connection and more cost-effective broadband.
* Price includes £5 monthly discount for paying by a recurring method, such as direct debit.
We have more than 97% coverage for calls, texts and mobile internet.The estimated delivery window for pre-order/back-order is 4 weeks, depending on stock arriving from our supplier.You can track your order through DPD and you’ll get an estimated date of delivery when you place your order.Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.* Price includes £5 monthly discount for paying by a recurring method, such as direct debit.